Terms of service

1. The service

Bordly provides a guest web page per venue (menu, loyalty card, Wi‑Fi, feedback, review links), a staff scanner, an owner dashboard, and optional hardware (NFC table stands). We may improve and change features; we won't remove core features you pay for without 60 days' notice.

2. Trial and subscription

New venues get 30 days free. After that the service costs 399 kr (Starter) or 699 kr (Pro) per venue per month, excluding VAT, billed monthly in advance by card or invoice. If you don't choose a plan, loyalty and feedback pause after a 7-day grace period; menu and Wi‑Fi keep working.

3. Cancellation

You can cancel any time from Billing; the subscription ends at the end of the paid month. No refunds for partial months. You can export your guest list (opted-in emails) before you leave, and we delete venue data when you delete the venue.

4. Hardware

Table stands and stickers are sold one-time, invoiced with 15 days' payment terms. Delivery is usually 5–7 working days within Sweden. Faulty items are replaced free within 12 months.

5. Your responsibilities

• Content you publish (menu, prices, allergen information, offers) is your responsibility. Check allergen data. The AI import only copies what's written on your menu and can make mistakes.
• Only email guests who opted in, and follow marknadsföringslagen. The product enforces consent and unsubscribe links; don't work around them.
• Don't filter Google reviews (for example by asking only happy guests). It breaks Google's policies.
• Keep your password and staff PIN secret.

6. Personal data

For guest data you are the controller and we are your processor. Our data processing agreement is part of these terms.

7. Availability and liability

We aim for 99.9% monthly uptime, excluding planned maintenance. Our total liability is limited to the fees you paid in the last 12 months and excludes indirect loss, such as lost profit. Nothing limits liability for gross negligence or intent.

8. Changes and law

We give 30 days' notice of material changes by email. Swedish law applies; disputes go to Stockholm District Court (Stockholms tingsrätt).